Customer Engagement Manager In order to be considered for this position you will be required to apply, using your SKF email, via the following link:

Apply Here - Customer Engagement Manager #22434

In accordance with SKF USA recruiting policy, please be advised that to be considered you must:

• Be in your current position for at least 12 months.
• Have received a Full Achievement or higher overall performance rating.
• Notify your current Manager of your application for this position.

Reports to: Director Customer Engagement

Location: Scarborough, ON - Montreal, QC 

Job ID: 22434

Salary Range: $ 81,000.00 to $ 97,000.00

The SKF Customer Service team is seeking a Customer Engagement Manager based in Canada to support our Customer Service teams in USA and CA in alignment with our Americas strategy. The ideal candidate has a passion for coaching, development, and leadership, with a drive for transformative results. In this pivotal role, you will lead a team of Customer Service Representatives, managing daily operations and ensuring an unparalleled customer experience. We are looking for a candidate with proven expertise in navigating fast-paced, high-energy environments, dedicated to elevating customer satisfaction and delivering tangible results.

• Execute SKF's strategy, establishing key performance indicators (KPIs) to propel impactful results.
• Foster a cultural shift towards success through curiosity, care, collaboration and courage.
• Inspire and lead your team to consistently deliver flawless customer experiences in every interaction.
• Identify opportunities for improvement, driving your team to meet and exceed service level agreements (SLAs).
• Utilize data-driven insights to analyze workload trends for effective workforce management.
• Collaborate with cross-functional teams to identify and implement solutions to customer challenges and opportunities, including our newly created Central Operations team.
• Work closely with sales, logistics, planning, finance and other departments to build a cohesive ecosystem that consistently delivers results.
• Develop, map, and optimize processes, fostering a continuous improvement mindset and creating new ways of working.
• Set ambitious team goals and individual development plans to drive continuous growth.
• Manage performance plans as needed and actively engage in employee training and development.

• 5 plus years sales, account management or customer service
• Proven experience in customer facing roles, demonstrating a track record of driving positive outcomes.
• Proficient in Microsoft Excel and Microsoft Suite, with advanced data analysis capabilities.
• Exceptional written and verbal communication skills, complemented by strong presentation abilities.
• Proven leadership skills, with the ability to empower and inspire teams to achieve excellence.
• Outstanding organizational, time management, and planning skills.
• Proactive decision-maker with a keen business sense and the ability to drive purposeful action.
• Entrepreneurial spirit, self-motivated, and dedicated to achieving success.
• Willingness and ability to travel one week/month to Blue Bell, PA (up to 30% of the time, including visits to customers).

Please note internal candidates will receive a confirmation that they have successfully applied for position.

This Position is NOT open for International Recruitment.