Customer Engagement Representative

In accordance with SKF USA recruiting policy, please be advised that to be considered you must:

• Be in your current position for at least 12 months.
• Have received a Full Achievement or higher overall performance rating.
• Notify your current Manager of your application for this position.

Reports to: Senior Director of Sales

Location: Ladson, Sc

Job ID: 22559

Salary Range: $ 59,000.00 to $ 70,000.00

SKF Aerospace is the world’s leading supplier of a wide assortment of aerospace solutions encompassing bearings, seals, rods, struts, precision elastomeric devices and aero-engine, and gear boxes. SKF Aero Bearing Service Center, located in Ladson SC, is an FAA Repair Station providing world-class inspection / repair services to bearings fitted to the most advanced commercial and military engine programs.

• Process customer orders/changes in system according to established department policies and procedures and provide customer with order acknowledgements.
• Review customer contracts particularly Customer Purchase / Repair Orders compliance and repair requirements.
• Review, process, and record orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
• Work in conjunction Sales to process Request for Quotes (RFQ)
• Interface with customers daily regarding bearing status, order placement/expedite, and/or issues.
• Assist Account Receivables especially in addressing past due invoices.
• Validates orders entered in the system are correct prior to repair and shipping to customer.
• Perform billing and invoicing to customer for daily shipment activity.
• Issues credits for short payments, customer rebate programs.
• Update and distribute weekly status reports to customers.
• Update customer mandated portals / interface.
• Alert appropriate departments of any potential delivery problems,
• Coordinate with internal teams to resolve issues impacting the business.
• Perform other related duties as assigned by management.
• Facilitate the transfer of product through the repair process from receiving through inspection, repair, and shipment.
• Serve as point-of-contact for shipping broker for international customers.
• Additional duties - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Minimum of 2 years’ experience preferred in customer service in aerospace or other custom manufacturing environment.  Experience in Aerospace   - Maintenance, Repair & Overhaul (MRO) is a plus.
• Applicant to hold at least an Associate Degree. Additional education or related training is a plus. SKF will consider a combination of education and relevant experience.
• Track record of effectively resolving customer related issues, improving processes, and helping in efficiency
• Proficient in Microsoft Office with concentration in Excel, Word and PowerPoint.
• General comprehension of contracts and terms and conditions
• Ability to work in a team environment and independently.
• Courteous, clear, and professional manner
• Outstanding communication and relationship-building skills
• Excellent computer skills with proficiency in MS office
• Exceptional attention to detail with an error-free work product
• Demonstrate strong analytical and problem-solving skills.
• Must be able to prioritize multiple tasks and manage time efficiently.
• Must be able to work well with internal customers and all levels of management.
• Experience placing and reviewing purchase orders.
• Must be a US citizen or green card holder.
• Must be competent to read, write and communicate in English language.

Please note internal candidates will receive a confirmation that they have successfully applied for position.

This Position is NOT open for International Recruitment.