Customer Engagement Representative
In order to be considered for this position you will be required to apply, using your SKF email, via the following link:
Apply Here - Customer Engagement Representative - #23079
In accordance with SKF USA recruiting policy, please be advised that to be considered you must:
- Be in your current position for at least 12 months.
- Have received a Full Achievement or higher overall performance rating.
- Notify your current Manager of your application for this position.
Reports to: Solution Factory Manager
Location: Moody, Al
Job ID: 23079
Salary Range: $59,000.00 to $70,000.00
Recruiter: Kayla Yates
Key Responsibilities
- Work closely with the sales team to ensure that customer orders are processed efficiently and accurately.
- Follow up on commercial proposals with sales departments and/or distributors.
- Mainitain regular communication with distributors to track the status of orders and ensure timely delivery.
- Monitor the progress of customer orders from placement to delivery, addressing any issues that arise during the process.
- Provide support to the sales team by preparing order documentation, updating order status, and handling customer inquiries related to orders.
- Review frequencies/setup requirements annually for appropriate planning
- Develop and maintain accurate BOM data on all inventory and production items
- Review product data on an annual basis, or as needed, to ensure accuracy.
- Conduct periodic cost analysis and participate in standard cost development process.
- Manage the creation and maintenance of shop floor orders and work with production team in scheduling.
- Communicate effectively with Production leads and management on any change in supply or other issues that need to be resolved
- Manage inventory accuracy and obsolecence review.
- Drive initatives for process improvement. Present monthly updates to management on improvements.
- Maintain open communications with Customer Service and/or Suppliers
- Responsible for achieving KPI goals as mutually developed or established by manager
- Any other business related projects or activity set forth by manager
Requirements:
- Bachelor’s Degree or equivalent experience in production control and planning, materials management, or purchasing in a manufacturing company.
- Analytical capabilities including strong data analysis.
- Proficiency in MS Excel beneficial (VLOOKUP, Pivot Tables, etc.).
- Experience in PowerBI, Power Apps, and other analytical tools will be appreciated.
- Experience with SAP and ServiceMax will be a plus.
- Strong attention to detail
- Ability to manage multiple projects simultaneously and prioritize tasks based on demand.
- Ability to strategically plan on a high level and problem solve in cross-functional environment.
- Open-minded, collaborative and team-oriented attitude with the ability to think outside the box.
- Self-motivated with strong sense of ownership and accountability.
Please note internal candidates will receive a confirmation that they have successfully applied for position.
If you do not receive this confirmation, please verify with the recruiter, (indicated at the top), that your application was indeed received.This Position is NOT open for International Recruitment.