Customer Engagement Trainee

In order to be considered for this position you will be required to apply, using your SKF email, via the following link:

Apply Here - Customer Engagement Trainee - #23958

In accordance with SKF USA recruiting policy, please be advised that to be considered you must:

• Be in your current position for at least 12 months.
• Have received a Full Achievement or higher overall performance rating.
• Notify your current Manager of your application for this position.

Reports to: Sr. Customer Engagement Manager

Location: Blue Bell, PA or Waukegan, IL (Hybrid Work Arrangement: Tuesday, Wednesday, Thursday in office)

Job ID: 23958

Hourly Salary: $ 23.00

Recruiter: Kayla Yates

About the Role

We are seeking a motivated and customer   focused individual who is eager to begin a career in Customer Engagement. As a Customer Engagement Trainee, you will learn the foundational skills and processes that support our evolving customer service model. This temp to hire trainee role is designed to prepare you for future consideration as a Customer Engagement Representative by providing hands-on exposure to best   in   class customer interactions, internal collaboration, and problem-solving techniques.  In this role, you will work closely with experienced team members to understand customer needs, learn SKF systems and processes, and build the confidence required to deliver meaningful support. Your focus will be on developing the knowledge, capabilities, and mindset needed to eventually support customers more independently.  The ideal candidate is open to travel.  The Customer Engagement Representative role includes a required travel component, as representatives regularly visit customer sites. However, as a Customer Engagement Trainee, you will not be required to travel during the training period.

What You'll Do

• Learn & Develop
  • Participate in guided training to understand the responsibilities of the Customer Engagement Representative role.
  • Build foundational knowledge of SKF products, services, and processes.
  • Shadow team members during customer calls, internal meetings, and solution discussions.

• Customer Experience Support
  • Assist in delivering a positive customer experience through responsive, accurate, and professional support.
  • Learn how to identify customer needs and escalate more complex issues to senior team members.
• Proactive Engagement (Learning Phase)
  • Gradually take on opportunities to interact with customers by phone or email under supervision.
  • Support the internal sales team with basic tasks, documentation, and follow-up needs.
• Solutions & Collaboration
  • Learn how to work with cross-functional teams (e.g., Engineering, Planning, Operations) to understand how customer solutions are developed.
  • Assist with collecting data and preparing simple reports that contribute to customer problem-solving.
• Core Customer Support
  • Help manage customer requests including order inquiries, status checks, documentation requests, and other standard questions.
  • Practice first-contact resolution while knowing when to ask for support.
• Process Improvement Exposure
  • Offer observations and feedback during training that help improve workflows and customer experience.
  • Develop an understanding of value chain principles and how they apply to daily tasks.

Who You Are

• Early-Career Professional
  • 0–2 years of experience in customer service, call center, retail, administrative support, or similar customer-facing environment.
  • Eagerness to learn and grow into a more advanced customer engagement role.
• Strong Soft Skills
  • Friendly, empathetic, and comfortable interacting with customers.
  • Strong active listening skills and the ability to communicate clearly.
• Comfortable on the Phone
  • Ability to speak with customers in a professional and confident manner (experience handling calls is a plus, not required).
• Customer-Focused Mindset
  • Naturally curious about customer needs and motivated to help solve problems.
  • Desire to build a career focused on customer experience and relationship-building.
• Collaborative & Willing to Learn
  • Open to feedback, coaching, and continuous learning.
  • Enjoys working with others and contributing to team success.
• Analytical & Organized
  • Basic proficiency in Microsoft Excel and Microsoft Office Suite.
  • Strong attention to detail, time management, and ability to stay organized in a fast-paced environment.
• Technical Learner
  • Interest in learning new tools, systems, products, and processes.
  • Comfortable working with data and documentation.

• Flexible & Adaptable

• • Comfortable adapting to new challenges and evolving customer needs.
  • Willingness to travel; travel will be required if hired into a permanent role.

Please note internal candidates will receive a confirmation that they have successfully applied for position.

If you do not receive this confirmation, please verify with the recruiter, (indicated at the top), that your application was indeed received.

This Position is NOT open for International Recruitment.