Field Service Representative
In order to be considered for this position you will be required to apply, using your SKF email, via the following link:
Apply Here - Field Service Representative - #21240
In accordance with SKF USA recruiting policy, please be advised that to be considered you must:
- Be in your current position for at least 12 months.
- Have received a Full Achievement or higher overall performance rating.
- Notify your current Manager of your application for this position.
Reports to: Technical Service Center Manager
Location: Calgary, AB
Job ID: 21240
Salary Range: $75,000 to $90,000 CAD
Recruiter:
Summary:
SKF Magnetic Bearings in Calgary is a division of the SKF Group, focusing on the design and integration of magnetic levitation systems for leading-edge rotating machines used in particle science, semiconductor manufacturing, industrial and medical equipment, and energy turbo machinery.
The right candidate will have excellent interpersonal skills and a 100% commitment to the success of our customers and team, achieving optimum performance in Quality, Cost, Service, and Employee Satisfaction.
Essential Responsibilities:
This position’s responsibilities are carried out during planned or emergency field interventions:
- Review scope of work and previous system reports to prepare for intervention
- Travel to customer sites around the globe with specialized work equipment
- Lead commissioning of SKF magnetic bearing levitation systems at customer sites
- Connect and configure magnetic bearing modules based on customized drawings
- Perform electronic adjustments/checks of feedback control filters
- Perform mechanical adjustments/checks of electro-mechanical sensory components
- Collect and analyze transfer functions and live data
- Set system interlocks and perform security checks
- Configure Modbus and network settings
- Take guidance from technical advisors from the mechatronics engineering team
- Perform technical audits of magnetic bearing systems in the field
- Troubleshoot issues related to electrical components and mechanical actuators
- Follow up on corrective actions in cooperation with the Technical Service Manager
- Check the health of spare components for customers
- Perform soldering for field repairs/configuration
- Compile detailed field reports using SKF guidelines related to the above points
- Follow procedures and templates
Secondary Responsibilities Performed Outside of Field Interventions:
- Prepare and organize future intervention jobs
- Update documents related to field work and corrective actions
- Investigate in-house technical issues and help prepare engineering documents
- Inspect customer returns of sub-components and release technical findings
- Provide feedback based on field work and in-house developments
- Assist in R&D activities when applicable and provide valuable insight for future development
- Develop engineering drawings and documentation
- Provide training to customers
Remote Engineering Service Support:
- Emergency interventions can be carried out with remote control tools and holographic glasses
Technical Hotline Support:
- Cover the support line (Hotline), either by phone, email, or SMS. Hotline coverage is divided equally among on-call employees
Requirements:
- Ability to travel around the globe
- Ability to travel to the USA without visa processing for applicants in Canada
- Ability to travel to Canada without visa processing for applicants in the USA
- Must be flexible and able to travel for up to a maximum of 200 days per year, remote service days are counted towards this
- Typical interventions can last 2-3 weeks, up to a maximum of 6 weeks
- Must be safety conscious and understand customer limitations
- Strong electrical and mechanical problem-solving skills
- Experience in Mechatronics and Control Systems is an asset
- Able to work under pressure and handle stressful situations
- Industrial process knowledge
- Electrical Engineering degree
- New graduate to 7 years of experience
- Minimum: Engineer-In-Training (E.I.T) or eligible for E.I.T status
- Continuous technical training will be provided
Please note internal candidates will receive a confirmation that they have successfully applied for position.
If you do not receive this confirmation, please verify with the recruiter, (indicated at the top), that your application was indeed received.
This Position is NOT open for International Recruitment.