Apply Here - Quality Engineer - #23401
In accordance with SKF USA recruiting policy, please be advised that to be considered you must:
- Be in your current position for at least 12 months.
- Have received a Full Achievement or higher overall performance rating.
- Notify your current Manager of your application for this position.
Reports to: Sales Quality AMER Manager
Location: Waukegan, IL or Blue Bell, PA
Job ID: 23401
Salary Range: $ 76,000.00 to $ 91,000.00
Recruiter: Brittany Kooyman
We are looking for a Quality Engineer for our Sales Quality Team in Industrial market. The position reports to the Manager of Customer Quality for the Industrial Market for North America (Canada and USA). The Quality Engineer will play a vital role driving customer satisfaction through the passionate coordination of complaints, PPAPs, customer surveys and other customer related activities. The person will act as a liaison between customers and SKF’s global factory base. They will be a key advocate for customers.
Key Responsibilities:
- Champions the SKF Group Quality Policy and philosophy.
- Coordinates containment/corrective/improvement actions, related to customer complaints, warranty and field issues.
- Drives implementation of the SKF Group Quality Policy and objectives.
- Coordinate corrective action follow-up and deployment inside and outside own Business Unit.
- Manage customer portals, quality reviews, etc. with Key customers, as assigned (i.e., Caterpillar, John Deere, CNHI, etc.).
- Perform internal Quality System Audits to ISO 9001 and ISO/TS 22163 and follow-up on internal corrective actions.
- Coordinate PPAP requests with the SKF Factories and product owners.
- Help sales to negotiate the suitable PPAP/FAI for the type of product and application.
- Assist in Customer Surveys.
- Participate in and drive continuous improvement projects
- Develop solutions using Office 365, AI, basic programing, to improve our ways of working
- Assist in review of Customer General Requirements.
- Follow up, monitor, report, and check effectiveness of improvement activities related to Quality KPI’s and audit non-conformances.
Requirements:
- Bachelor’s degree in Quality, Industrial, Mechanical Engineering, or the equivalent
- Minimum of three years of experience in Quality Assurance
- Experience working with major/key OEM and After Market customers
- In depth knowledge of ISO 9001
- Demonstrated interpersonal skills, successful teamwork experience, and the ability to work internally and externally with all organizational levels
- Good listener with sound written and verbal communication skills as well as fluency in English
- Qualified auditor status for ISO 9001:2015 as a minimum
- A strong desire to promote and influence change in the organization through leading by example in areas of competence
- Must be able to self-manage with limited resources and deliver desired results, with speed and accuracy
- Sound understanding of Quality requirements
- Working knowledge of using Office 365, Power apps, basic programing, or other tools to develop solutions
- Basic programing and coding, working with databases or creation of applications
- Data and statistical analysis knowledge (Excel, Minitab, or other statistical software)
- Knowledge and understanding of Lean Six Sigma, Green Belt certification preferred
- Ability to travel up to 30%
Personal requirements:
- Good training/coaching/facilitation skills
- Able to influence and work in a matrix and in a cross-cultural environment
- Passion for problem solving
- Passion for creating a great Customer Experience
- Excellent in communication and in forming strong partnerships, energetic and willing to work in teams
- Strong drive to deliver results.
- Self-starter and motivator, change agent
Please note internal candidates will receive a confirmation that they have successfully applied for position.
If you do not receive this confirmation, please verify with the recruiter, (indicated at the top), that your application was indeed received.This Position is NOT open for International Recruitment.